Best Bug Tracking Software for Every Use in 2023

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The bug tracking software market is booming right now.

Businesses and developers are recognizing the many, many benefits that a reliable, comprehensive bug tracking tool can bring—in the form of cost savings, workload reduction, and improved UX.

According to Maximize Market Research, the industry was worth $318 billion in 2021. And, it’s predicted to grow to a whopping $919.9 billion by 2029.

Bugpilot is just one of the many bug tracking tool out there, though. In this article, we’ll be introducing you to five of the most useful options.

Let's dive in!

What Is Bug Tracking Software?

Bug tracking software is a SaaS designed and created for development teams. Rather than going through the long and tedious process of manually sourcing software bugs and issues, bug tracking software does this automatically.

Bug tracking tools automatically track software to pick up on bugs. The information that tracking tools gather enables users to prioritize issues according to their severity and resolve them efficiently.

For instance, Bug-tracking software like Bugpilot identifies bugs and helps manage solutions. With this powerful tool, organizations can easily keep track of software issues. Not only does it find hard-to-detect bugs, but it also provides practical, detailed solutions.

Why Are Bug Tracking Tools Important?

The benefits of bug tracking tools are far-reaching. Here are four specific reasons why they’re important for developers, businesses, and customers:

Enhance Team Collaboration

Bug tracking software ensures that all team members understand what they should be doing and when. When everyone has access to the essential information that these tools provide, they are all on the same page.

With tools like these, developers can alter the status of each bug based on bug reports. For example, when it needs to be fixed, who is working on it, and when the resolutions are complete.

Reduce Development Costs and Improves ROI

There are several ways that bug tracking can dramatically reduce costs and improve ROI, including:

Bug tracking software helps you find bugs early (before the time and cost to fix them skyrockets).

Bug tracking software helps teams to prioritize bugs that are more severe.

Bug tracking software helps developers proactively spot defect trends in their software.

Improve Customer Experience

Last but not least, using bug tracking software will enhance customer experience. Customers will enjoy more thorough and timely updates and quick fixes to issues they might experience.

Bugpilot automatically generates detailed bug reports with all the information you need to get fixing—no need to quiz your users. As a result, you’re able to drastically cut down your resolution time, leading to happier customers!

Criteria to Consider Bug Tracking Software

There are things to keep in mind when selecting your bug tracking software:

Bug priority: This is a core feature of bug tracking software. It means simply that bugs are arranged, or can be arranged, in order of priority.

Automated notifications: Automated notifications are helpful for informing users of new bugs and statuses, and team members of project and product updates.

Bug reporting tools: Effective bug reporting tools enable customers to report issues, and the best tools extract technical information from non-technical users.

Workflows and dashboards: Monitoring and recording your tasks in one workspace and from one dashboard is essential to keep teams organized and unified.

Best Bug Tracking Software

Now we'll get started exploring the top bug tracking software available today:

1. Bugpilot

At Bugpilot, we pride ourselves on finding and fixing bugs in seconds.

It is ideal for teams of all sizes, with plans to suit a variety of needs. Our software has over 100 integrations, including Jira, GitHub and Slack, making it easy for teams to manage their workflow and delegate tasks. The SaaS platform automates the process of bug resolution and provides clear and detailed reports.

Key Features

Detailed Bug Reports: Bugpilot generates detailed bug reports that include important information such as status, severity, priority and more. With just one click, you can get the data you need to start fixing a bug.

Streamlined Bug Reporting: Bugpilot enables quick and easy bug-reporting and tracking, without the burden of a complex system. Enter bug details, assign it to a category, set priority—done!

Comprehensive Bug Detection: Automatically detect and monitor frontend and user experience bugs before they impact users, detracting from your product or service.

Easy Bug Replays: Quickly replay user sessions to pinpoint and quickly fix bugs in real-time.

Pricing

There are four Bugpilot plans to choose from. Our Team plan costs $49/month, supports a team of up to 10 members, and comes with Zapier integration which lets you connect it seamlessly with your help desk. If you're on a tight budget, try our Small plan for $14/month.

Pros and Cons:

Pros:

Bug Reports

Session Recording

Custom Intercom Chat Bot

Bug Reporting Widget

Cons:

Relatively new platform

#2: GitHub

GitHub is designed for team collaboration. The project management software is aimed at developers. It enables teams to create and share projects and codes, and test their creations in a powerful and innovative environment. Track bugs in your projects and view your bug history.

Key Features

Here are some key features of GitHub:

Manage Workflows: Workflows can be automated from inception to completion. Plan and track your workflow and easily split your issues into tasks.

Data Charts: Create and manage charts that display and conceptualize your project’s data. Customize your charts and choose what team members can access them.

View Bug History - Get quick access to your project’s bug history.

Track and Fix Bugs - Through GitHub’s Codespaces, you can fix bugs directly from pull requests.

Build Secure Applications Monitor your projects for vulnerabilities and receive suggestions for automatic fixing.

Pricing

GitHub is reasonably priced. The most popular Team plan is just $3.67/user at the time of writing. Users get access to up to 32 cores of GitHub codespaces, as well as code reviews, pull requests, and automatic code review assignments.

There is also a free option for those on a strict budget. Or, if you want to try it before committing to a larger plan.

Pros and Cons

Here are some pros and cons of GitHub:

Pros:

Lots of collaboration tools

Good prices

Vulnerability scanning

Can be deployed from the cloud

Jira integration

Source code repository

Community-focused

Cons:

Difficult for beginners

Plans are not very flexible

Not particularly user-friendly

#3: Jira Software

Jira Software is great for agile teams wanting lots of visuals in their workflows. With it, users can create Scrum boards and roadmaps to break up large and complex tasks. Jira’s debugging features include centralized bug reports, and the ability to prioritize and assign tasks according to urgency. Create workflows specifically for bugs to separate resolution tasks from other development tasks.

Key Features

Customizable Workflows: Jira enables you to tailor your workflow to any style to maximize your team’s efficiency.

Detailed Reports: Stay up to date on projects with 12 detailed out-of-the-box reports.

More Than 3,000 Integrations: Integrate Jira with a huge selection of apps including design tools, customer support apps, and project monitoring apps.

Pricing

You can get Jira Software for free for up to 10 users. This plan includes unlimited project boards, reporting tools and insights, and customizable workflows. The next plan up is its Standard which costs $7.75/month/user. With this, teams can access audit logs and business hour support.

Pros and Cons:

Pros:

Unlimited project boards with all plans

Free option available

User-friendly interface

Thousands of integrations

Bug tracking template

Email notifications

Test case management

Cons:

Creating reports can be complicated

Basic add-ons cost extra

Migrations are not automated

#4: LogRocket

LogRocket is a project management tool with a strong focus on analytics. Its error tracking features enable users to inspect the full stack to identify the root cause of issues. Its machine learning algorithm learns from user feedback to deliver the most useful alerts so you don’t get side-tracked with unnecessary details.

Features

Categorize Issues Based on Importance: LogRocket assesses the severity of issues so you can better categorize them based on importance.

Reports on Issue Frequency and Quantification: Put your issues into context with reports on issue frequency and quantification. Learn who is impacted by the issues and where they happen.

Jira Integration: Streamline your projects with Jira integration.

Pricing

LogRocket plans are designed to scale with the growth of your business. The free plan includes all its core features, including debugging. LogRocket’s Team plan costs $99/month and includes 5 seats plus 10K-50K sessions.

To access advanced features like alerts and advanced session recording, filters, and issue types, you will need the Professional plan for $460/month.

Pros and Cons

Pros:

Easy to navigate, configure, and view user recordings

Intuitive interface

Connects to Slack, Teams, and email

Free plan available

View error frequency

Issue playback

Cons:

Advanced alerts and screen recordings are not available with the Team plan

Large pricing gap between tiers

#5: BugHerd

BugHerd is a comprehensive bug-tracking tool for websites.

Built for web developers and designers, it collects feedback from customers and converts it into actionable steps for teams to complete. BugHerd has a strong emphasis on visuals. Users can not only create Kanban boards and capture screen recordings, but they can also pin feedback onto different elements on their website.

Features

Captures Screen Recordings and Screenshots: View the issue from a user’s perspective to gain a better understanding of it.

Real-Time Comments: Read and make comments in real time.

Invite Clients to Give Feedback: Place a feedback widget on your website to gather client feedback.

Pricing

BugHerd customers can create unlimited projects and host unlimited guests without limits. Plan prices start at $33/month, with the Premium plan being the most popular choice for $108/month due to its added features, including video feedback and member-only commenting.

Pros and Cons

Pros:

Allows clients to review websites at their own pace

Free trial available

Easy-to-use interface

Competitive price

Automatically uploads issues

Cons

Could have more integrations

Kanban boards lack customization options

Conclusion

Bug tracking software simplifies tracking and fixing bugs in your software. Whether you’re a business or a lone developer, bug tracking tools can save you time and money. They can also enhance your customers’ experiences with your products and help your team stay organized.

Bugpilot automates the bug resolution process including reporting, prioritizing, and fixing. It integrates with popular tools like Zendesk, Intercom, and Trello for easy task management. Its intuitive bug-hunting feature detects hidden bugs and collects session recordings automatically.